Welcome to A time To Watch™, Canada's Leading Microbrand Store

FAQs

Q: Where are you located?

We are located in Edmonton, Alberta, Canada and we ship from this location.
We do NOT do drop shipping AT ALL!

Q: Do you ship within Canada only?

We offer FREE shipping WORLDWIDE (Africa excluded). Some products are NOT available to be shipped to USA due to current agreements (Sea King and Gruppo Gamma)

Q: Do you charge taxes?

  • Canada

Most of our products are sold with taxes and customs included in our pricing (as in we don't add taxes or customs to original pricing).

*** Pens, accessories, Bold Voyager Yukon LE, Venturo Field Watch #1 and any item with a retail value over $2,000 USD will have 5% GST added) ***

  • USA and rest Of The World:

No taxes are added.

Customers are responsible for all Customs fees they may incur as a result of Customs inspection.

We have NO control over specific country’s customs, sorry!


Q: Are your prices in Canadian (CAD) dollars?

Our prices are in USD.
Worldwide customers can checkout in USD but Canadians can checkout in CAD!

We accept PayPal Express for USD and CAD via MANUAL invoicing. Choose PayPal at checkout and read the instructions carefully before placing your order.

Be advised that, due to the ridiculously high charges imposed by PayPal, a 5% fee on the total amount will be added to your order.

Q: Can I pay in my own currency?

At this time, only USD and CAD are accepted.

Q: Do you always carry stock locally?

Most times, yes. BUT due to the fact that all the brands we carry are micro-brands, our stock can fluctuate greatly. We do our best to carry a minimum at all times, based on the demand. When not in stock, our watches can be ordered "ad hoc" and will be delivered within 10 business days from the day of purchase.

Q: Do you accept credit cards?

We accept Visa, Mastercard and American Express for all payments in CAD.
We accept Visa and Mastercard for all payments in USD.
You can checkout in USD and CAD via Authorize.net or USD and CAD via PayPal Express (via manual invoicing)

Q: How pre-orders work?

All pre-orders are paid in full or in part. It will be clearly stated in the watch description and can vary depending on the brand and/or model. Pre-Orders are NOT refundable.
All pre-orders carry the risk of delays that are out of our control. Please, take this in serious consideration before placing a pre-order because we don't issue refunds only based on the fact that the brand delivers our stock a week or a month past the Estimate Time Of Delivery shown in the product page.

Q: What's the usual ETA on pre-orders?

Each pre-order is unique in terms of delivery time. It will be clearly explained for each watch what the ETA is. Be aware that ETA are indeed "Estimated Times" therefore they are NOT guaranteed. We do our best to give a longer ETA to take into account possible delays (which are literally the norm for micro-brands) but longer times can and will happen.

Q: What's your warranty?

We use the brand's official warranty (terms and length based on each individual brand)
In general, the warranty is void if the watch is:
not used for its intended purpose
modified in any way
damaged due to improper handling,
damaged due to unauthorized repair
damaged due to improper use, abuse, and carelessness
damaged due to any type of impact, exposure to fire, water or a natural disaster such as an earthquake

Excluded from the warranty:

Cosmetic damages from normal wear and tear, misuse and/or accidental impact (minor scratches on sapphire, bezel, bezel insert, case, bracelet, blemishes, discoloration…)
Damage or wear on the watch strap or buckle
Damage caused by modification or substitution of parts or improper use of the watch and/or its parts
Damage caused by improper operation or use
Damage caused by water infiltration due to the improper lock of the crown or using the watch beyond its water rating (Printed on the watch case)
Damage or defects caused by repairs performed by anyone not in the list of authorized watch repair centres or watchmakers of each brand or our own brand.
Battery replacement
Loss
If no replacement is available, the customer may choose a product of the same value as their replacement or wait for the next stock to arrive at our location. No refunds.


Q: What's your return policy?

If for any reason whatsoever, you are not 100% satisfied with our product/s, you can return the product within 7 days from the date of delivery for a refund, minus a 25% restocking fee (shipping cost for returns are the customer's responsibility !

Please note that NO returns will be accepted for custom orders (G.A.W - Gruppo Ardito Watches)!


Shipping a return is NOT refundable.

~ ~ ~
  1. You MUST obtain a return authorization before shipping the item back to us.
  2. Returns will be authorized ONLY for items in original, never-used, undamaged, unopened condition within 7 days of delivery of the items.
  3. Used items cannot be returned.
  4. All items MUST be returned in their original packaging. 
  • The customer is responsible for all costs for shipping the package to A Time To Watch™.
  • A tracking service and insurance MUST be used when returning and precise information will be given as to how to declare the item/s being returned.
  • The refund will be made through your method of payment.


Absolutely NO refunds:

  1. after 7 days
  2. on custom orders (i.e. G.A.W. Gruppo Ardito Watches)
  3. on pre-orders